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Returns & Warranties

Returns & Warranties

Returns

At RDA Pro mart, we take pride in the exceptional quality and reliability of our products/tools. Our commitment to you, our valued customer, is that you are 100% satisfied with your purchase. Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store. When returning an item, pack your return securely and return with your RDA Pro mart delivery person Exchanges, credits and refund will be issued once RDA Pro mart has received the returned item.

Non-Returnable Product

The following types of product are not accepted for return:

  • Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
  • Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
  • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
  • Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
  • Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.
  • Items over 6 months old are non-returnable
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